Terms & Conditions

Terms and Conditions for Using the Online Shop

Offered by www.wellnesslife.shop

These Terms constitute a legally binding agreement, binding between the online shop and consumer (you) in connection with the services offered by www.wellnesslife.shop.

By examining the pages, touch the objects or links placed on the pages of www.wellnesslife.shop You acknowledge and agree to be bound by these Terms of Service.

Order execution

To place an order to the online shop, the Customer must indicate:

  • Valid e-mail address;
  • Correct address for delivery of the goods and billing;
  • Correctly completed data contacts-  name and surname,  phone.

Upon successfully completing an order the customer receives an order confirmation via e-mail. In the confirmation email stating the goods ordered, order number, date at which the order was made.

In case you order is not in stock and delivery and will require more time than scheduled, you will notified by email or telephone. If you do not agree with the new terms of delivery, the contract may be canceled.

Orders received without the correct data to the buyer or missing ones will not be processed.


Your order will be shipped within two business days. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received. Once an order leaves our store, we are not responsible for damages or loss in transit. By placing an order you accept our terms and conditions.


All prices shown on the website are in Bulgarian lev or Euro, Pound Sterling , Macedonian Dinar or US Dolar (please use selector at top of page to switch currencies) and include VAT at 20% and exclude delivery charges. Delivery charges are displayed separately in the Shipping and Payment pages. We would require full payment for all international orders by Paypal or credit card.

Problems when performing the orders

Performance of the order may be prevented by following reasons:

  1. Ordered products are not available; in this case we will contact you as soon as possible by phone or email message
  2. You have selected Paypal, but no payment or delay in payment.
  3. You provided incorrect or incomplete data delivery – name, address, telephone number, postal code.

In case of discrepancy between net and ordered products or the occurrence of inaccuracies our fault, we will assume the cost of subsequent return and replacement of non-conforming products.


For our foreign Customers we offer Payment by  Paypal and Bank Transfer.

Product Information

Information and products on this website are not intended to diagnose, treat, or prevent any disease or health condition.

Delivery and receipt of the products

 Delivery address: select in the ordering process after filling in address, name, zip code, preferred  and further instructions.

 Cancelation and return

You can return products purchased from us no reason to return within 14 days from the date of purchase under the following conditions:

– The products are in original packaging

– No evidence of use, deteriorated condition or spotting

– Include the original invoice or order with which you have received the products (with your order you will receive an accompanying document – fiscal receipt when payment on delivery or invoice as you wish)

– The cost of returning the products are at our expense

You can replace products with others of equal value. If you do not want a replacement you will be reimbursed for the products.You will receive your refund by bank transfer to your personal account within 14 business days from the date on which you inform us about your refusal to order. All amounts paid by debit / credit card, refunds on the same account (map) from which payment is made.

To use your right to cancellation, you must inform us (wellnesslife.shop, Wellness LIfe EOOD, Varna, Bulgaria, email: admin@wellnesslife.shop) with a clear explanation (e.g. with a letter sent in the post, fax or email) about your decision to cancel this contract. You can use the attached sample cancellation form for this but this is not mandatory.

You can also fill out and submit the sample cancellation form or another unique declaration to our email address (admin@wellnesslife.shop). Once you have made use of this option, we will send you confirmation of the receipt of such a cancellation immediately (e.g. by email).

You can ensure that the cancellation period does not expire before you use it by sending the notification of your choice to exercise your right of cancellation before the cancellation period expires.

Complaints and questions

In case of manufacturing defect, which was established after the receipt of the product, the customer returns it at the expense of the online store and sent to another product as requested on behalf of the Seller.

Returns are accepted via email or other customer friendly way, the customer shall state the reasons for the lodged claim. Seller reserves the right not to accept the finding of the client, if it considers that the grounds for his complaint is unfounded or due to improper use by the customer.

Content and Copyright

The website contains copyrighted material and texts, images, logos, graphics, logos, trademarks, databases and software, which are owned by Bulgariaspahotels.com and are protected by Bulgarian and other applicable laws and conventions on copyright, related rights and other Intellectual Property. Reproduction of the content of the website and / or any aspect thereof, the subject of intellectual property can be done only with the written consent of Bulgariaspahotels.com or its predecessors.

Rights and obligations of the Seller

We must strictly observe the Law on protection of personal data provided to protect our customer information to deliver ordered products within the agreed period at the specified address.

We may not deliver the ordered products out  to false address and / or phone.

We are not responsible for that manufacturer information on this product any delay or failure to fulfill its obligations in the event of circumstances beyond the control of the online store, possible differences in the colors of the purchased goods due to different types of screens on computers and their Settings.

Rights and obligations of the Customer

Customer is obliged to indicate a valid telephone, email and shipping address to pay the price of ordered goods which it receives the ordered goods by ensuring the adoption, not to fictitious orders not to fictional feedback on a product or other false information.

Customer is entitled to receive the ordered by him to give them up within 14 working days from the date of delivery, compliance with the Law on Consumer Protection.

If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body. Online Dispute Resolution

Privacy policy

We safe the subject matter of contract and we send the order data and our terms and conditions by e-mail.

All personal data are naturally confidentially treated. Customer data is stored and processed considering the relevant regulations of the Federal Laws by us. Their personal data are raised only for fixed, clear and legal purposes, for example promotion by newsletter and are not necessarily personal kept longer than. They are a right to information as well as a right to correction, blockage and deletion of your stored data. Please you turn to admin@wellnesslife.shop or send yourselves you to us your demand by post office or fax. We do not pass your personal data on including your house address and E-Mail address to third. Excluded of it are our service partners, which need the transmission of data for the order handling. These cases the range of the conveyed data is limited however only to the necessary minimum. We continue to maintain a data exchange with enterprise the credit informations for the purpose of the credit examination give (applies only with distribution on calculation).

Our Shop uses Cookies: A Cookie is a small text file, which is put down on your computer. In this file information can be stored only in text form. Cookies cannot write uncontrolled data sets on the user computer, but only a limited number of lines. "spying" the user non removable disk is thereby just as little possible as the place of executable code, thus for instance programs or viruses. In this Shop in the Cookies information about contents of your view cart is stored, which can be called then with your next attendance. If you liked yourselves to announce with us or give an order up, we need your customer data. If you are already customer/customer with us, you can announce yourselves completely simply over its E-Mail address and your personal password. The data stored in a Cookie put aside you a filling out of the forms.


Wellness Life EOOD

24Kalitin Str.



Phone: +359889579390

E-Mail  admin@wellnesslife.shop

Managing Director: Stela Todorova

Tax number: BG204240436

By reading these conditions and subsequently use the e-shop purchases, you as a customer unconditionally agree with them. If you disagree with the above, please do not use store.